Excitement builds ahead of this month’s NFRN Awards

The NFRN are once again running their prestigious National Awards in 2020.

Open to NFRN members only, and culminating with a gala dinner and award ceremony at the Royal Lancaster Hotel in London on 28 January 2020, the NFRN Awards recognise the very best within the independent retail sector.

This event is one of the main highlights of the Federation calendar, and provides those attending with a great opportunity to mingle with colleagues and retail partners.

For any queries please contact the NFRN Awards team on 0191 386 4365 or email Awards@nfrn.org.uk

Where will you be on the night of the 2020 NFRN Awards?

By buying a ticket to the prestigious presentation evening you can join 400 industry professionals at the event of the year.

Be part of this glamorous black tie occasion and witness the award presentation for yourself before networking with the leaders in our industry.

Your ticket price includes entry to a drinks reception, a fabulous three course meal and drinks at the dinner plus entertainment.

For all members there is a special discounted price of £50 for an individual ticket or £500 for a table of 10.

For non members and trade suppliers tickets cost £195 each or £1,950 for a table of 10.

We look forward to seeing you there!

To book your place please email claire.fox@nfrn.org.uk

Our 2020 Retailer Finalists

Now the initial judging is complete, the names of the members who have made it through to the final stages of the 2020 NFRN Awards can be revealed.

Collectable Product Retailer of the Year
  • Harshal Kshatri of The Connoisseur, Wallington, Surrey
  • Stephen Mitchell, S & S Mitchell Newsagents, The Street, Blofield, Norwich
  • Andrew Howell, Lomond News, Loch Lomond Shores, Balloch, Dunbartonshire
  • Mark Dudden, WHSmith Local, Albany Road Post Office, Cardiff, Glamorgan
  • Allan Douglas, Tennent, West Calder, West Lothian
Store2Door Agent of the Year
  • Ray Culverwell, J G Riley, Southsea, Hants
  • Thomas Norton, T S J News & Convenience, Poulton-le-Fylde, Blackpool
  •  Jonathan Powell, Roundsman, Newport, Wales
  •  William Donnelly, The Boulevard, Belfast
Store2Door Deliverer
  • Zoe Davis, Melksham Card and News Centre, Melksham, Wiltshire
  • William Donnelly, The Boulevard, Belfast
  • Brian Small, Billinge News & Booze Ltd, Billinge, Wigan
  • Kara Grant, The Pagoda, Ealing, London
  • Raj Patel, Newsbox, Loughton, Essex
Newsagent of the Year
  • William Donnelly, The Boulevard, Belfast
  • Ian Morgan, News Direct, Bridgend, Perth
  • Sean Hudson, West Boldon Post Office, West Boldon, South Tyneside
  • Graham Perkins, Perkins Newsagent, Horncastle, Lincolnshire
  • Pooja Shah, H & R News, Camberley, Surrey
National Lottery Retailer of the Year
  • Eugene Diamond, Diamonds Newsagents, Ballymena, Co.Antrim
  • Sunder Sandher, S & S One Stop, Leamington Spa, Warwickshire
  • Trudy Davies, Woosnam and Davies, Llanidloes, Powys
  • Hitesh Modi, Costcutter, Chesham, Buckinghamshire
Responsible Retailer
  • Dipak Shah, H & R News, Camberley, Surrey
  • David Love, Loves, Stenhousemuir, Falkirk
  • William Donnelly, The Boulevard, Belfast
  • Bay Bashir, Belle Vue Convenience Store, Middlesbrough
Convenience Retailer of the Year – Symbol
  • Amish Shingadia’s Londis Caterways, Horsham, West Sussex
  • Bav Parekh, Spar Convenience, Little Lever, Bolton
  • Mohammed Sarwar, Premier Pricekracker, Dundee, Angus
  • Ian Handley, Handleys News, Go Local 55, Sandiway, Cheshire
  • Sandra Swift, Swifts Eurospa, Lisnaskea, Co Fermanagh
Independent Convenience Retailer of the Year
  • Amit Kandelia, Country Store, Beckenham, Kent
  • Brad Collins, Cannich Post Office & Stores Cannich By Beauly, Inverness-shire
  • Dharmesh Patel, Marple News, Marple Stockport, Cheshire
  • Christopher Robb, CCR Retailing Ltd, Creggan  Carrickmore, Co Tyrone
  • Sandra Tickner, Selection Box, Pen-y-fai, Bridgend, Mid Glamorgan
Community Retailer of the Year
  • Bay Bashir, Belle Vue Convenience Store, Middlesbrough
  • Brad Collins, Cannich Post Office & Stores Cannich By Beauly, Inverness-shire
  • Adrian Thompson, Filby Post Office, Filby, Norfolk
  • Yogesh Patel, News Letter, Yateley, Hampshire
  • John Parkinson, Premier Broadway, Penrhyn Bay, Wales

Our 2020 NFRN Awards Sponsors

Below and in their own words, our 2020 NFRN Awards sponsors tell us why they are proud to be associated with this leading event.

Booker Wholesale is proud of our long standing relationship with the NFRN. Booker’s commitment to improving choice, price, service ensures that we can offer federation members the best wholesale option in the market.

We also offer every member retail support, whether that be by one of our symbol group options or our ‘Shop Local’ range of shopper promotions. Any member of the federation can call into any Booker branch, where the team will be happy to support and help them grow their business.

We are delighted to sponsor the NFRN Member of the Year, one of the most prestigious and coveted accolades at the NFRN Awards. This award recognises an individual who has demonstrated commitment, enthusiasm and hard work in going out of their way to support fellow members. This award recognises the individual that has shown their dedication to not just the federation but the thousands of retailers that belong to it.

All of us at Booker look forward to recognising the outstanding achievements of one outstanding federation member, as well as joining many more of you on a night of celebration.

Nisa is delighted to be sponsoring the 2020 NFRN Awards given the many synergies between our two organisations.

For over 100 years the NFRN has championed the cause of the independent retailer and for almost 50 years Nisa has been committed to supporting independent retailers to grow their businesses and compete in an increasingly competitive marketplace.

The retailers that both of our organisations support are the life blood of communities across the UK and Ireland and these NFRN Awards recognise and celebrate the fantastic work independent retailers are doing up and down the country.

We hope that through our involvement and support of the NFRN and these awards, Nisa can demonstrate the pri9de and value it places in the efforts of our nation’s independent retailers and show our support for all in our sector as true champions of independent retailing.

read more

All of us at Nisa are looking forward to the 2020 NFRN Awards and to celebrating the success of s many outstanding retailers and entrepreneurs.

read less

Camelot, operator of The National Lottery, is delighted to sponsor The National Lottery Retailer of the Year category in the 2020 NFRN Awards. We’re looking forward to celebrating the fantastic achievements and hard work of the nominees and winners.

Over the past 25 years, National Lottery retailers have helped us raise over £40 billion for Good Causes and support 565,000 individual Good Cause Projects across the UK – an average of 200 National Lottery grants in every UK postcode district.

During this time, you have helped us pay out a staggering £73 billion in prizes to winners and create 5,500 millionaires and multi-millionaires. Not only that, our retail partners have also earned over £6.7 billion in commission.

read more

We now have around 44,000 retailers across the UK – with independent outlets making up the majority – who account for around 70% of total National Lottery sales. This demonstrates just how much of an asset our retail partners are to Camelot, The National Lottery, players and Good Causes. Thank you, without your support, The National Lottery success story would not be what it is today – 25 years on.

Following two years of successive growth and a record 2019/2020 financial half-year performance, total National Lottery ticket sales in retail have increased by 5 per cent despite the ongoing challenging high street conditions.

This success also gives us a fantastic platform on which to build as we ramp up to next year and the Tokyo 2020 Olympic and Paralympic Games. It has prepared us to support the next generation of arts, heritage, sport and communities projects – funding so many activities at which the UK is truly world-class.

Working alongside the NFRN to acknowledge excellence among independent retailers, we have the perfect opportunity to help showcase and celebrate all their hard work and contribution to society by selling National Lottery products.

Finally, we’d like to congratulate all those who have been recognised at the NFRN Retailer Awards and to wish all of this year’s finalists the very best of luck on the night. Enjoy the celebrations!

read less

The NFRN Awards shine a spotlight on independent retailers who make an important contribution to their local communities, through their hard work, commitment and innovation.  A significant number of NFRN members also provide Post Office services, which are an essential element of the local economy, providing customers with access to vital services like mails, banking, travel money and bill payments; we hope that some of our postmasters are successful.

The Post Office is delighted to be represented on the judging panel for the NFRN Awards. Good luck to everyone who has entered.

Independent retailers are very important to our industry, enabling us to communicate with our customers in the furthest reaches of the country. This is why JTI has such great respect for the NFRN, who – as one of Europe’s largest retailer associations – provide essential support to retailers, allowing them to maintain levels of success in what is a highly competitive market.

We are proud to show our appreciation through support for the upcoming NFRN Awards. It is extremely important for us to help acknowledge those who, on a daily basis, play a huge role in our success. This is especially true for the category we’ve chosen to support – the Independent Retailer of the Year – Symbol award.

We want to celebrate the achievements of those retailers who work incredibly hard to stay ahead of the competition; who consistently use their initiative and expertise to implement new retail solutions and who are not scared to be innovative for the advancement of their store. Those who believe in the power of community and the vital role local businesses can play in bringing people together, are the retailers who deserve recognition.

read more

By supporting events like the NFRN awards, we are also able to speak to retailers face-to-face. We learn so much from these interactions, hearing their experiences first-hand, which in turn allows us to tailor our advice and support to their most immediate needs. The input of independent retailers is also vital in enabling us to provide new products that fully meet consumer demands.

We want to extend our best wishes to all the nominees. It’s a great achievement to be recognised amongst your peers as a leading figure in the industry.

read less

We believe that independent retail is the cornerstone of “doing business” in the UK and are proud to support those who provide outstanding service to their customers. It is important to recognise the individual retailer who has demonstrated their ability to excel in a hugely competitive environment which is what we do by sponsoring the Independent Convenience Retailer of the Year.

The bond between an independent retailer and their customers is very strong. We want to offer retailers the best mix of products to help strengthen that relationship.

Globally, PMI is in the forefront of developing the heated tobacco category. Our research and development in creating a range of heated tobacco products enables retailers to offer adult smokers a better alternative to cigarettes. Our “HEETS” brand is available for all retailers with five SKUs available, 2 of which are mentholated, at an RRP of £5.

read more

One of the biggest challenges in 2020 for many retailers will be the potential impact of the ban on menthol cigarettes on their business. PMI aims to provide the support – and products – to help retailers to thrive.

The NFRN supports independent retail by providing practical help and assistance, commercial support, deals and buying opportunities, training, expertise and services. We believe that these valuable services can help retailers to succeed at a time when the business environment is becoming increasingly competitive. The NFRN is a vital link for us to connect with retailers so we can play our role in helping independent retail to prosper and expand.

read less

Reach plc has been sponsors of the NFRN Community Champion awards scheme since its conception in 2018. We are extremely proud to be associated with this worthy scheme which rewards and recognises news retailers from the all over the country for their fantastic commitment to supporting their local communities.

On the quarterly judging panels it has been our privilege to read numerous testimonials concerning NFRN members’ willingness to a play a pivotal role in ensuring that their community remains a vibrant and cohesive one. From a newsagent’s perspective, we have heard many examples of retailers going above and beyond the call of duty in offering an excellent service to their customers. This might be anything from sourcing a special publication to meet the needs of an individual customer through to battling the worst which the British weather has to offer to make sure that the home delivery service gets through.

read more

In addition to providing an excellent service to their own customers Reach has also been greatly impressed by NFRN members’ willingness to be involved in all sorts of community groups and projects. These have varied from Scout groups to care homes and from cricket clubs to the local hospice. Whilst appreciating how hard our independent retailers have to work to maximise the cash that comes through their tills, we find it greatly impressive that they still find time in their busy lives to support these groups and be a key part of their community. It is for these reasons that we delighted that Reach plc is able to continue to be involved in the NFRN Community Champion awards scheme.

I would like to take this opportunity to ask all NFRN members to be aware of this scheme and not to miss the opportunity to be recognised for their contribution within their community. In the meantime I look forward to reading more great examples of newsagents in the community and selecting more worthy winners in 2020.

read less

The creation and development of the ‘Newsagent of the Month‘ award has been extremely rewarding. In its third year now, the award was created to recognise the fantastic effort of Independent retailers, not only to drive newspaper sales, but also to celebrate their overall achievements and importance to their communities.

2019 has been our most successful year since launching, with entry numbers growing every month. In addition to this the retailers entering are adding more detail and depth to their entries making the monthly awards really close to call.

This year we launched the ability for customers to nominate their local newsagents as well, this has been really well received – with one of the nominations winning the NOTM for their area.

read more

Andy Law, Mail Newspapers independents retail sales manager, added: “The monthly awards were created to provide much-deserved recognition to the brilliant work that independent retailers up and down the country do to drive newspaper sales as well as work within their communities. The winners of each month are then shortlisted and have a chance to win the annual Newsagent of the Year award, presented at the NFRN Awards in February”.

The Newsagent of the Month awards recognise excellence in newspaper retailing, focusing on achievements and innovation in display quality, support of promotional activity and general sales performance.

Running throughout 2019, this competition is exclusive to NFRN members. To enter simply fill in the application form on the NFRN website at www.nfrnonline.com/mail-awards.  We cannot stress enough the need to support your application with photographs and text that show how you champion the news category.

Entries must be received by the end of each month, with the winners announced during the middle of the following month. Good luck!

read less

Smiths News is delighted to continue its sponsorship of the NFRN Awards. Independent retailers are a critical part of the supply chain, delivering an important service to their local communities, in particular providing home delivery of newspapers, which is still a bedrock of newspaper circulations.

It is, therefore, appropriate that we should support the event that celebrates what is best in independent retailing and acknowledge the dedication, commitment and service to their community that the NFRN Awards night represents.

We recognise that the newspaper and magazine category is not always the easiest category to manage in store but without the professionalism of the NFRN and their members, the towns and villages across the country would be deprived of the news, entertainment and insight that newspapers and magazines bring to their readers.

read more

All the efforts of publishers and the supply chain are wasted if we haven’t got passionate retailers ensuring their customers get their hands on their favourite title. This is what the NFRN and their members are all about.

We hope all those nominated appreciate our debt to them in setting the benchmark for other retailers to aspire to, and we look forward to congratulating all the winners on Tuesday January 28.

read less

The Telegraph is delighted to be sponsoring Store2Door News Deliverer of the Year 2019 – Home News Delivery is a huge part of our business.

Retailers, delivery specialists and their news deliverers deserve this recognition for their tireless efforts – it really is appreciated across the industry.

In the second half of 2019 we worked in partnership with NFRN and its membership to drive our subscription first strategy, rewarding them for their support generating Telegraph subscriptions.

read more

During 2020 The Telegraph will continue to invest in the NFRN and the future of retail.

We will also invest in our products delivering the highest quality journalism to our customers whilst enabling you to maximise sales and profit.

We are delighted to be an NFRN Elite Partner and as part of this partnership in 2020 have agreed an investment package for members who work with us to further drive our subscriptions base.  This is a significant commitment that we are making to NFRN members and we would encourage you to take part in this strategy which we believe offers guaranteed long term revenue for the retail trade. Telegraph subscriptions increase frequency of purchase whilst locking in customers to the newspaper & their local retailer / delivery specialist whilst providing the same profit margin.

If you would like to be part of  The Telegraph subscriptions activity in 2020 and require a support point of sale package including hints and tips on how to convert your Telegraph non subscriber customers into regular ‘guaranteed sale’ subscribers please contact retailsupport@telegraph.co.uk or NFRN Connect on 0800 121 6376.

May we take this opportunity to wish you and your family a very Merry Christmas and Happy New Year and thank you for your continued support.

read less

The Retail Mutual is proud to be sponsoring the NFRN Awards 2020. We have supported the NFRN and the independent retail sector since we were established over 20 years ago and are delighted to continue doing so.

Founded by retailers, for retailers, The Retail Mutual was born in 1999 as the NFRN Mutual, a small, specialist provider of business cover tailored to the needs of retail newsagents. As the sector has evolved, so too has the Mutual, and today we are proud to support a whole spectrum of independent retail shops and service providers across the UK’s high streets.

In addition to business cover we also offer home and residential landlord cover plus access to an extended portfolio of products and services. These include life insurance, critical illness insurance and a dedicated mortgage service powered by L&C, plus a health cash plan and private health cover in partnership with Westfield Health. Our products and services are available not only to independent retailers but also to their families, staff, wholesalers and suppliers.

read more

We are delighted to celebrate 20 years of collaboration with the NFRN by sponsoring this year’s Awards and wish all the finalists the best of luck.

read less

Newstrade Media logo

Through its publications and website, including RN, Retail Express, The Retail Success Handbook and betterRetailing.com, as well as its events, such as the Independent Achievers Academy and Local Shop Summit, Newtrade Media inspires and supports the causes and advancement of the independent retail channel.

As a champion of the independent convenience channel, we are proud to partner with the federation at the NFRN Awards to reward independent retailers for their successes over the past year and the suppliers that have helped them run more profitable businesses.

We are delighted to sponsor Launch of the Year at this year’s awards. Product launches are vital in keeping retailers’ stores fresh, exciting and relevant to their customers, and with independent stores often the first stop for local shoppers on the hunt for new products, executing stand out launches in their shops can turn those products into star performers overnight.

It’s important for suppliers to keep investing in driving well-supported innovation through the independent channel and these nominees are shining examples of how brands can work with independent retailers effectively to benefit the whole supply chain.

read more

This category recognises the brands and products that have been a huge hit in independent stores in the past 12 months, helping them increase their sales and profits.

You can keep your finger on the pulse of the latest product launches by reading RN magazine, Retail Express and betterRetailing.com. To get weekly information, as well as useful insight into how to improve your shop, you can subscribe to RN by contacting kate.daw@newtrade.co.uk or 020 3871 6490.

read less


Who won what at our centenary awards

As excitement builds ahead of next year’s awards, take a look back at our centenary awards, which took place in February and was hosted by broadcasting icon Sir Trevor McDonald.

Sir Trevor McDonald presenting the 2019 NFRN Awards


NFRN Awards 2020