NFRN members have access to specialist Post Office support and assistance offer confidential support and assistance to NFRN members who are already SubPostmasters as well as those wishing to apply for a Post Office franchise. Business Managers have many years’ experience in crown and agency branches and directly with Post Office Ltd internal and field teams, so know the systems and processes inside and out!

Whilst Post Office Ltd do not intend increasing its network of branches, franchises do become available for a variety of reasons, such as retirement or commercial business sale.

If you are considering buying, selling or transferring a business which includes a Post Office franchise, can provide all the support you need as well as addressing any major issues and concerns you are experiencing with your Post Office. From audit or contractual issues to general business performance and retail support, has the experience to help.

In addition, provide retail business services including franchise application support, business plans, cash flow forecasts and feasibility reports.


NFRN-Post office case study


Lorna Shord from said: “We have been working with the NFRN for some time and we are here to help promote and strengthen the ability of NFRN to provide specialist services to both existing Postmasters and those wishing to apply for a franchise. As Post Office services modernise, retailers can also evolve and develop their business with the support of the NFRN and NFRN members can easily reach our friendly knowledgeable team regarding any aspect of operating a Post Office franchise, in the knowledge that our independent advice is provided in the best interests of NFRN members.”

Retailers that have a PO agency carry a major responsibility to ensure their contractual obligations are implemented for the PO. Retailers have been suspended temporarily during inspections from the PO, due to issues with reconciliations and stock control and, whilst it was a training issue for the new PO retailers, the anxiety and stress they endured was upsetting. In conjunction with we aim to develop training materials to support retailers through basic transactions, but also help them increase profitability. We have test driven the retailer service with in conjunction with NFRN Legal on TUPE issues, suspension of staff and fraudulence and Lorna and her team are a fantastic asset for established SubPostmasters too.


Day to Day Business Query offer NFRN retailers a 30 minutes free of charge per case Helpline to support them with:

  • Worries and concerns about PO trading eg reconciling, stock control, staff training,
  • Key issues such as suspensions, audit queries, contractual issues, Camelot problems and much more.
  • Business performance reviews and an action plan to help you grow.
  • Financial forecasts and cash flows for any purpose to help you adapt, change or transform your business.
  • Guidance should you choose to leave Post Office network.
  • Post Offices classed as a ‘Community Branch’ may be entitled to business improvement grants. will check availability to ensure any funding is received


Red Post BoxPrices

NFRN members have access to discounted prices for the following services:

  • Helpline: First 30 minutes FREE
  • Specialist support
  • Post Office Application

All prices are agreed up-front – so no hidden costs!

Call NFRN Connect on 0800 121 6376 or visit


Post Office Acquisitions work closely with business transfer agents and can help you locate a franchise opportunity. Exclusive application rates for NFRN members.


Post Office Application Services

The support you can expect when applying for a Post Office franchise:

  • An overview of the application process
  • Premises Compliance Support
  • Full Review of Existing Business Accounts
  • Business Plan and Trading Forecasts
  • Interview Presentation Support
  • Mock Interview Preparation Session
  • New Contract Review


Individual bespoke packages understands that everyone is different and with that in mind it is happy to discuss individual bespoke packages, giving you the right support to get your business on track.



From the Scottish Isles to the South coast of England, SubPostmaster has it covered, with a 1st Class service.

“I am really pleased with the knowledge and skills you have about Post Office. Great service makes your customers feel that you care about developing a long-term relationship that means more than just making a sale. I would love to recommend your company to anyone who needs your service in the future. Keep up the good work.”
Shajib Ray, Wembley Hill

“A big thank you for all the support you have given us through the post office application and presentation process. Every aspect from start to finish was first class and all the advice you gave for the interview really helped and we passed with flying colours. I will definitely recommend to anyone wanting to get into the Post Office.”
Imran and Ed

“Thank you very much for such a professional package. It would have taken us ages to produce something which looks as good as this. We were anxious that anything we did on our own would probably not have the content the Post Office are looking for, and we know now that we were right to contact you for help. 

“We have just had our interview and at the end the man from the PO said congratulations you are appointed. So, thanks very much from the both of us for your presentation.”
Chris – Castlebay Post Office, Tea Room & Accommodation

For more information about, visit their website at

Related content