Parcel progress underway

12 October 2018

Earlier this week (Tuesday October 9) the NFRN met with representatives from Pass My Parcel (PMP) and DHL and we are pleased to advise members that a robust plan is gaining traction and will soon be in place. This will not just replace lost revenues but will increase profits further from this increasingly lucrative market.

Mike Mitchelson, NFRN National President, said: “DHL outlined the importance of the existing Pass My Parcel agents and explained in detail its plans for a successful transition. DHL listened intently to how the NFRN can assist with this and welcomed the opportunity to work closely with the Federation to build this new business arm and to help execute an exciting business plan.”

Brian Murphy, Head of News, explained that until June 2019 the service will continue to operate through PMP, before moving over to the enhanced DHL operating systems. In the interim, members will notice that some aspects will begin to change; however, these are only positives and members will be advised in advance.

If you have any questions or queries relating to this matter please contact NFRN Connect by emailing or  call  0800 121 6376.

Smiths News reaches agreement with UK Mail / DHL

27 September 2018

Smiths News has written to all Pass My Parcel customers updating them on the latest changes following the sale to DHL. The letter can be viewed below.

The NFRN plans to meet with DHL (UK Mail) on October 9 to hear about its plans for the parcel delivery and collection service and we will share our members’ concerns about the loss of revenue.

Download the trade letter

What other options are there?

27 September 2018

The NFRN understands that since the closure of Pass My Parcel (PMP) a number of members have been experiencing revenue falls as the number of parcels they are handling has dropped. As a result, some members have expressed an interest in working with other parcel companies.

To assist, we have produced the list below which highlights some of the bigger players in the market and their contact details. Please note some distributors will only operate on an exclusive drop point basis in a specific store.

This list is not exhaustive so if you are aware of any other companies, please let us know via NFRN Connect on 0800 121 6376 so we can update the table to ensure members have as much information as possible.

Please note, we are not specifically endorsing these companies nor are we guaranteeing they have opportunities in your area but are merely providing you with the tools to enable you to assess what would be the best option for you and your business.

Download list of alternative parcel companies

Pass My Parcel Closure Update – What happens next

30 July 2018

Pass My Parcel have issued an update outlining what will happen through August 2018 following its decision to close the operation.

Download Pass My Parcel Update (30 July 2018)

DHL to take over Pass My Parcel

27 June 2018

In a potentially exciting move for retailers, Smiths News has announced today (27 June) that DHL/UK Mail is to take over the operation of its Pass My Parcel service.

This follows the shock announcement earlier this month that the news wholesaler was to close its parcel delivery arm and wind down its associated network of local retailers.

Deutsche Post DHL Group is the world’s leader in mail and logistics services, employing over 500,000 employees worldwide and operates the largest parcel shop network in Europe.

In a statement announcing the agreement, UK Mail CEO Peter Fuller said “We are fully committed to the maintenance and growth of the parcel shop network, and look forward to working in partnership towards a period of sustained growth.”

Bronwen House, head of brand network at Pass My Parcel, added: “This is excellent news! In the short term, it is business as usual: there is no immediate change and you don’t need to take any action.”

The NFRN will be holding talks with DHL/UK Mail at the earliest opportunity to discuss how the transition process will work and ensure moving forward the new agreement benefits our members.

Should you have any queries, you can contact Pass My Parcel directly at:

We will post any further updates on this page.

Closure of Pass My Parcel – NFRN Response

14 June 2018

After a careful review of the prospects for Pass My Parcel, Smiths News has decided to close its parcel delivery arm and wind down its associated network of local retailers.

The NFRN are working with Pass My Parcel to ensure that an orderly withdrawal takes place and that all payments due to you are paid in the usual timescales.

In a letter sent to retailers on 13 June 2018, head of brand network Bronwen House, said: “At the moment there has been no agreed date for Pass My Parcel to cease trading and we will now be working towards an orderly closure of the service. In addition, we are also actively pursuing opportunities to transition the Pass My Parcel parcel shop estate with interested, complementary carriers and we will write to you to confirm the outcome of these discussions shortly.”

“We appreciate that this news may cause you some concern and would like to assure you that we will do all we can to support you during the coming weeks.

“You don’t need to take any action, our operation will continue as normal. We will be in touch again soon with more information and will communicate with you on a regular basis to keep you informed as the situation develops.”

Commenting on the shock announcement, NFRN National President Mike Mitchelson said: “The parcel services were a substantial part of some members businesses and they have pulled the plug on it and left retailers in the air.”

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