Pass My Parcel Closure Update – What happens next

30 July 2018

Pass My Parcel have issued an update outlining what will happen through August 2018 following its decision to close the operation.

Download Pass My Parcel Update (30 July 2018)

DHL to take over Pass My Parcel

27 June 2018

In a potentially exciting move for retailers, Smiths News has announced today (27 June) that DHL/UK Mail is to take over the operation of its Pass My Parcel service.

This follows the shock announcement earlier this month that the news wholesaler was to close its parcel delivery arm and wind down its associated network of local retailers.

Deutsche Post DHL Group is the world’s leader in mail and logistics services, employing over 500,000 employees worldwide and operates the largest parcel shop network in Europe.

In a statement announcing the agreement, UK Mail CEO Peter Fuller said “We are fully committed to the maintenance and growth of the parcel shop network, and look forward to working in partnership towards a period of sustained growth.”

Bronwen House, head of brand network at Pass My Parcel, added: “This is excellent news! In the short term, it is business as usual: there is no immediate change and you don’t need to take any action.”

The NFRN will be holding talks with DHL/UK Mail at the earliest opportunity to discuss how the transition process will work and ensure moving forward the new agreement benefits our members.

Should you have any queries, you can contact Pass My Parcel directly at:

We will post any further updates on this page.

Closure of Pass My Parcel – NFRN Response

14 June 2018

After a careful review of the prospects for Pass My Parcel, Smiths News has decided to close its parcel delivery arm and wind down its associated network of local retailers.

The NFRN are working with Pass My Parcel to ensure that an orderly withdrawal takes place and that all payments due to you are paid in the usual timescales.

In a letter sent to retailers on 13 June 2018, head of brand network Bronwen House, said: “At the moment there has been no agreed date for Pass My Parcel to cease trading and we will now be working towards an orderly closure of the service. In addition, we are also actively pursuing opportunities to transition the Pass My Parcel parcel shop estate with interested, complementary carriers and we will write to you to confirm the outcome of these discussions shortly.”

“We appreciate that this news may cause you some concern and would like to assure you that we will do all we can to support you during the coming weeks.

“You don’t need to take any action, our operation will continue as normal. We will be in touch again soon with more information and will communicate with you on a regular basis to keep you informed as the situation develops.”

Commenting on the shock announcement, NFRN National President Mike Mitchelson said: “The parcel services were a substantial part of some members businesses and they have pulled the plug on it and left retailers in the air.”

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