Smiths News Updates, Documents & Depot Reports

For the latest cover prices & barcode changes, please visit the EPOS page.

If you are a Menzies customer, please visit the Menzies page.

The Smiths News weekly round-up includes information about the latest newspaper promotions and supplements, plus details about upcoming magazine launches.

Download Smiths News Weekly Round-Up for w/e 16 December 2018

Each week the NFRN compiles data on publisher in-bound performance at each of the wholesale depots across the country.

Download the latest reports here – 10 December 2018

Magazine Ranking Information

The file below details each of the magazine titles available ranked in revenue order, both nationally and by wholesale house. Check out the Newspro Toolkit for why stocking the best-selling titles is so important.

Smiths News Magazine Rankings (September 2018)


Important Smiths News Documents

Smiths News Carriage Service Charge Template

Smiths News Terms & Conditions

SNapp Guide (opens link to SN website)

SNapp Terms & Conditions

Latest Information

Christmas & New Year 2018 Planning

Download this Smiths News Business Update for details outlining their operational plans for 2018 Christmas and New Year period, plus key information on all their areas of change over this period.

Deferring IND’s payment for TV listings where the day of sale is brought forward

Smiths News will be deferring payment for ALL independent customers TV listings over the Xmas period, the schedule is below.



Newport customers in voucher credits delay – update 9 November

The voucher envelopes concerned have been received and processed by EAV. You will therefore receive credits for voucher envelopes w/e 10 November.

A recharge will be processed this weekend to reverse the average credits which was issued to the affected customers last weekend.

This will appear in the Misc section of your invoice as “AVGE VCH CREDIT 10.11.2018 CANCELLATION”

2 November – Due to unforeseen circumstances, the voucher bags from Newport were not collected last night and will now not arrive in time for EAV to process this week. As a result, a number of customers will not receive voucher credits as expected on their invoice dated 3 November.

So that the customers are not disadvantaged, Smiths News will be arranging for an average credits to be issued. This will be carried out via an invoice adjustment and credits will appear under the Misc. section of customers invoice as “Average Voucher Credits for WE 03.11.2018”.

The voucher envelopes will be processed by EAV next week and we will raise a recharge w/e 10 November to reverse the average credits being issued.

Members quiz Smiths News over Hemel service failings

Following complaints of constant service failings from members served out of the Smiths News hub in Hemel Hempstead, a joint NFRN meeting was called between the Hertfordshire, Berks & Bucks and London North West branches on Wednesday 19 September 2018. Read more

Restitution recouped from Smiths News – August 2018

A new trial which sees NFRN Connect recouping restitution directly from Smiths News on behalf of members has got off to a positive start and, so far, £300 in lost credit has been recovered.

The news wholesaler has now agreed to consider an NFRN request to pay compensation automatically.

Voucher Recall Notes

Smiths News has announced some key changes to their voucher recall notes that come into effect from 13 August 2018.

From this date:

  • Your Voucher Recall Note will form part of your consolidated paperwork and will not be sent to you loose
  • Your Customer number will be pre-printed on the voucher recall note
  • Vouchers listed will be tailored to you and the area you are in and will now include the most popular regional press vouchers though there will be space for you to add on any additional vouchers
  • We are adding a comment to the bottom of the recall note – just as a reminder to ensure that you only return vouchers to us, for products we have supplied

You will continue to receive the same number of recall notes as voucher envelopes being redeemed and you can still download voucher recall sheets from Snapp

Should you have any queries in regards to these changes please do not hesitate to contact Smiths News either using the contact Customer Services on Snapp or ringing your local Customer Services contact number.

Smiths News carriage charge rise a “bitter blow” for independent retailers

NFRN National President Mike Mitchelson has renewed calls for “rip off” carriage charges to be scrapped as news wholesaler Smiths News announced that from September there would be an average increase of 2.1 per cent. Read more

Disconnection of 0845 Number

Smiths News has introduced new 0345 phone numbers for you to use when you need to speak to their Customer Service, Head Office or local teams.

For more information, including a list of the new numbers, download the trade letter.

Smiths News agrees new long term contract with News UK

Connect Group has announced that, following competitive tender, it has successfully renewed its long term contract with News UK, confirming Smiths News’ current distribution territories within the United Kingdom through to July 2024. Read more

Closure of Pass My Parcel

The NFRN is working closely with Smiths News to help those members affected by the closure of Pass My Parcel. View latest updates.

Variation to Smiths News Terms & Conditions – GDPR

With new data protection laws coming into effect from 25 May 2018, Smiths News have announced an amendment to their Terms & Conditions to ensure they remain fully compliant with the new General Data Protection Regulations (GDPR).

To help with the change, Smiths News have released the following Q&A:

What is happening
Smiths News are making changes to their Terms & Conditions of business with our retail customers

Who else is doing this
Tuffnells, Pass My Parcel and Jack’s Beans are all making similar changes

When will customers find out
They will receive letters either via their tote (magazine customers) or by post (newspaper only customers)

When will T&C’s change
They will come into effect from the 25th May 2018

What has changed
The language around how we will manage and share customer data has been revised to meet the new GDPR guidelines

Why are we telling customers now
We commit to giving them 6 weeks’ notice of any changes to our Terms & Conditions

Where can customers see the T&C’s
They can be found here:

Don’t have internet access?
Smiths News can print and send them a paper copy on request

Third Party Inserts – Important

Payments for Quarter 4 are being made on invoices dated 17 February 2018 to all registered retailers and includes payments from the Mail, Mirror, Telegraph, Guardian and News UK for any issues October to January where publishers have advised that third party inserts exceeded weight tolerances. The rates are published every week in the Retail Newsagent. No other publishers have issued payment instructions.

The amounts will appear on invoices in the format shown below:

TPI invocie example

Your RDT is now on SNapp Online

In a move to be more transparent, and after listening to customer feedback, Smiths News have announced you will now be able to view the Required Delivery Time (RDT) they hold for you in their systems.

The news wholesaler say they aim to deliver no later than your RDT and often get to you earlier due to the structure of our delivery rounds.

Your RDT doesn’t change unless you contact Smiths News to ask for a review and both parties agree that a new time is achievable.

To see your RDT, tap on My Account at the top right of the SNapp Online dashboard page, then My Profile and scroll to the bottom of your information. This information only appears on the website and not on the app, your username and password are the same for both the app and website.

If you have any questions about your RDT please contact Smiths News via the Contact Us section of SNapp Online, again towards the top right of the main dashboard page, using the Customer Service button. Smiths News will ensure your question gets to your delivery depot and is responded to promptly.

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