Menzies Updates, Documents & Depot Reports

For the latest cover prices & barcode changes, please visit the EPOS page.

If you are a Smiths News customer, please visit the Smiths News page.

Headlines for w/e 21 October 2018

Download the latest Menzies headlines for England, Wales & Scotland here

Download the latest Menzies headlines for Northern Ireland here


Supplements Information for w/e 21 October 2018

>>The following supplements will be published this weekend and will require trade insertion:

Express and Star information is contained here, please note there is a tab for Saturday and a tab for Sunday.
NB. All Scottish branches will receive the Star & Express supplements for trade insertion on both days.

Financial Times 20th October – The HTSI ‘Superior Interiors’ supplement
Ashford, Bow, Chelmsford,  Eastbourne, Grays, Ipswich, Maidstone, Norwich, Portsmouth, Ryde, SEL, Swansea & Weybridge will receive the above FT supplement for trade insertion.

Observer OFM supplement 21st October – will require trade insertion for all branches.


>>The following supplements will not be published / will not require trade insertion, therefore these should not be extracted to the pack:

Express and Star information is contained here, please note there is a tab for Saturday and a tab for Sunday
NB. All Irish branches (Belfast, Londonderry & Dublin) will receive the Express & Star supplements pre-inserted on both days ufn

Each week the NFRN compiles data on publisher in-bound performance at each of the wholesale depots across the country.

Download the latest reports here – 22 October 2018



Magazine Ranking Information

The file below details each of the magazine titles available ranked in revenue order, both nationally and by wholesale house. Check out the Newspro Toolkit for why stocking the best selling titles is so important.

Menzies Magazine Rankings (September 2018)


Important Menzies Distribution Documents

Menzies Customer Service Pledge – Updated May 2018

iMenzies User Guide

How to amend your Standing Orders on iMenzies

Menzies Carriage Charge Template

Changes to the way Menzies inform you about voucher credits

Menzies Customer Welcome Pack

Menzies Terms and Conditions


Latest Information

Menzies to close its Dalgety Bay branch

Menzies Distribution has announced they are to close its Dalgety Bay branch and move the operation to Newbridge on 12 November 2018.

Customers currently served out of Dalgety Bay will now have newspaper supplies packed and distributed from the Newbridge branch. As a result, your Customer Service Centre contact number will change to 03300248914.

For more information download the trade letter


Menzies Contact Centre Linwood – 3 October 2018

The Menzies contact centre is still experiencing problems with only some calls being able to be taken, but software problems are still proving to be an issue. Teams are working on a resolution currently.

Claims are being prioritised and claims will be honored tomorrow (4 October) for any member unable to register their claim today.

Menzies have apologised to the members that have been inconvenienced by this outage.

Extensions to Cut Offs – Autumn 2018

A second cut-off extension will take place this autumn to support newspaper coverage of forthcoming international football matches.

Cut Off Extension – Saturday 13 October 2018
Please be advised that there will be a 30 minute extension to cut offs in all wholesale branches in England and Wales for issue dated Saturday 13 October 2018. This is to allow full reporting of the Croatia v England UEFA Nations League football match.

As ever with these arrangements all publishers will endeavour to print as early as possible and in many cases deliveries will be unaffected.

Changes to Partwork back orders from August 31

Menzies has reviewed its outstanding partwork back orders and is making some changes to the way it fulfils them.

It has written to customers explaining the changes which affect partworks which were on sale before July 1 2017. These changes are due to take effect from August 31.

You can read the letter here


Distribution Disruption at Menzies Hull, Thursday August 9

Menzies has advised the NFRN that the news wholesaler’s  Hull branch suffered a network outage overnight affecting telephones, PBL packing systems, printers and all associated IT kit. Pack processes had just initialised when the data for the branch was lost.  Branch staff contacted Menzies’ 24 hour Service Desk and this was immediately escalated to its third party data provider and the ultimate telecoms provider Kingston Communication.

Contingency measures were put in place and the branch swapped over to manual contingency sheets. Unfortunately this led to disruption to the pack processes and the branch routes were running approximately 90 minutess behind schedule.

Menies IT department is continuing discussions with the IT companies concerned throughout today (August 9) to gain assurance that the root cause has been identified and resolved.

The branch’s data network is currently running as normal.


New Menzies distribution deal good news for retailers

Menzies Distribution has secured a major primary distribution deal to collect all daily and regional weekly newspapers printed by the UK’s largest news publisher, Reach plc,and deliver them to all wholesale distribution locations across the whole of the UK. Read more

Voucher Returns via Bow Branch

With effect from Monday 8 January 2018, all vouchers which were previously processed at the Bow branch will now be scanned at the Menzies Maidstone branch.

For those customers who currently send vouchers by post or recorded delivery, can you please now address them to:-

Voucher Department
Menzies Distribution Ltd
Unit C, Larkfield Trading Estate
New Hythe Lane
ME20 6SW

If you have already posted your recent envelopes to Bow, please rest assured that these will be forwarded on to Maidstone for processing.

Allocation notification notices

Allocation notification notices are available online via iMenzies. However, members can opt in to receive hard copies if they require them.

Have your say on iMenzies

Menzies Distribution are currently looking at enhancing their iMenzies offer.

In order to ensure that these enhancements are in line with customers requirements they are looking for feedback and suggestions from retailers.

This can be done by completing the online survey.

There is also a comments section at the end of the survey for your suggestions.

This is a real opportunity to let the wholesaler know what you require, so please spare a few minutes of your time to have your say.

Related content