As part of your terms and conditions of supply for newspapers and magazines, your business details may legally be passed on to a third party supplier. Includes example opt out letter.

You may experience telephone calls from third party sellers of non-news product that will be charged for through your news account.

This is perfectly legal and has benefitted the business of some retailers. In fact your Newspaper and Magazine supplier will regularly remind you of this, often communicating this as a sales opportunity to you in a letter like this to your store.

However, there are some important points you need to be fully aware of:

  • If you accept goods, check carefully conditions of sale
  • Third party goods may not be immediately returnable; you may have to wait up to 3 months or longer for credit
  • You may have to pay a lump sum up front, which could adversely affect your cash-flow
  • Returns are not normally to the wholesaler and are at your own cost

Some people are happy with this arrangement but if you would rather not receive these calls you need to physically opt out.

This can be done in 2 simple ways:

  1. Tell the telephone canvasser to remove your name from their call list and write to your wholesaler instructing them to not pass on your business details to any third party.
  2. Alternatively, contact NFRN Connect to do it on your behalf.

You should receive a customer opt out reminder annually from your wholesaler but you can opt out at any time. Once you have taken the above action the third party calls should cease. Moreover, if you continue to receive these calls against your instructions you may have a valid complaint to the Information Commissioner.

All personal data is processed in accordance with the terms and conditions of the Data Protection Act 1998. For NFRN’s privacy and legal information for the organisation please click here. If you have any queries about the Data Protection policy for the NFRN please contact us in writing at: Data Enquiries Team, NFRN, 11 Angel Gate, 326 City Road, London EC1V 2SD

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