In today’s complex retail market, retailers are expected to have the core business skills, be proficient in financial intelligence, have good organisational skills and know the HR field intrinsically. All of these skills are not innate; they must be learned and developed at all levels across the business – retail experience is the result of taking corrective action while courageously learning from the mistakes we make along the way.
Every retailer following the NFRN Retail Standards path will be able to naturally discuss their experiences but also avail of the knowledge and understanding and mentoring through the NFRN Retail Standards package to help with the development of these skills and ultimately reach higher retailer excellence but more importantly maintain a profitable balance sheet.
NFRN Retail Insight Modules
Endorsed by Transport for London our Retail Insight Modules, written by retailers for retailers, are fantastic booklets designed to help ensure your continued success and profitability. They contain a wealth of information as well as essential checklists designed to help you and your staff comply with the legislation imposed on retailers. They work well as training documents or a simple reminder to help you maintain both a smoothly run business and a level of service your customers expect and deserve.
If you wish to be successful, excellent customer service needs to be at the heart of your business.
The NFRN have developed a front to back door guide to ensuring health and safety, good retailing, customer service and security is maintained to an acceptable daily standard.
Sales and Shrinkage
Losses through wastage and shrinkage can have a detrimental impact on your business. The guide also includes advice on store layout.
Statutory Health and Safety Checklist Guide
This introductory preview is your starting point for managing the health and safety of your business. More extensive guides can be found on our NFRN Legal Plus site.
Crime Video: Security Matters
The importance of shop security and how to tackle the main threats to your business including employee theft.
The film is in two parts: the first deals with external threats and the second with the sensitive but vitally important issue of theft from the business by staff.
Auto Pension Enrolment
If you have lots of questions about auto enrolment this handy factsheet will help.
Every employer with at least one member of staff now has new duties – including putting those who meet certain criteria into a workplace pension scheme and contributing towards it.
To help guide you towards your staging date the NFRN have produced a useful factsheet which should answer most of your questions and guide you through the process of enrolling your employees.
Find out what your employer duties are for automatic enrolment by downloading the factsheet below.
You can select any pension provider you choose, however, you can access our Pension Provider Comparison to help you understand what some have to offer and make an informed choice.
In today’s difficult economic climate, many members have approached us to explain how bankruptcy works.
Whilst we trust that all your businesses are thriving and profitable; we hope that this factsheet is only a reading document for your knowledge and understanding:
The Factsheet covers:
- Ways to avoid bankruptcy
- Advantages of bankruptcy
- Disadvantages of bankruptcy
- Ways to go bankrupt
This factsheet is not applicable to members in the Republic of Ireland.
Before Entering into a Contract
The NFRN has devised a factsheet which covers important points that retailers need to be aware of before signing a contract or agreeing a verbal contract.
Business to Business Contracts
Running your own business means you will be entering into contracts on a regular basis.
Sometimes, for many different reasons, you may want to bring them to an end.
Card Fraud Prevention
Download our factsheet compiled in association with Barclays on how to prevent card fraud.
Dilapidations’ refers to breaches of lease covenants that relate to the condition of a property during the term of the tenancy or when the lease ends.
Property is an expensive resource – it can easily turn from a business asset to a liability. The true cost of a property is never just the rent but all the other costs and risks as well as opportunities allocated to you under a contract or lease, therefore it is important to obtain professional support to ensure your key to success and a contract that is tailored to meet your needs.
Psychoactive Substances Act 2016
The Psychoactive Substances Act 2016 was passed by Parliament in January 2016 to tackle the trade in psychoactive substances (often referred to as “legal highs”) in the UK. The Act will come into effect on 6 April 2016.
The guide and factsheet below will help you in continuing to comply with the law under the Act.
Rent Reviews, Lease Expiry & Lease Breaks
The issues covered here are governed by individual lease terms and can be somewhat complex hence the ‘health warning’ at the end of the factsheet.
More help and advice
Food Hygiene Rating Briefing Note
The food hygiene rating or inspection result given to a business reflects the standards of food hygiene found on the date of inspection or visit by the local authority. To help members comply with food hygiene law, the NFRN has produced a briefing note which can be downloaded below. A chilled food recording form is also available.
Get your free No ID No Sale pack
Licensing Matters are the perfect partner for off-licence retailers. They offer a free 30 minute advice service per case, can support retailers with any licence related matter and will represent retailers at hearings should the need arise.
Licensing Matters works closely with NFRN Legal and early contact with both on the inception of an issue is important.
Additional services available at cost.
Download the flyer below to find out how retailers who sell alcohol and other age restricted products can get the protection and support they need.
National Minimum Wage
The new national minimum wage rates for workers across the UK who are aged 24 and under came into effect on 1 October 2016.
The national minimum wage (NMW) is a legal right which covers most young workers in the UK.
As an employer you are legally required to keep sufficient records showing you are paying your younger employees the NMW.
The following rates came into effect on 1 October 2016:
- £6.95 – the main rate for workers aged 21 to 24
- £5.55 – the 18-20 rate
- £4.00 – the 16-17 rate for workers above school leaving age but under 18
- £3.40* – the apprentice rate for apprentices under 19 or 19 or over and in the first year of their apprenticeship
*Apprentices are entitled to the minimum wage for their age if they are aged 19 or over and have completed the first year of their apprenticeship.
National Living Wage
The rise in the NMW comes after the National Living Wage came into effect on 1 April 2016, meaning employers must pay workers aged 25 and over at least £7.20 per hour.
It is a criminal offence not to pay someone the National Living Wage or National Minimum Wage, and an employer caught not paying the correct amount risk being fined and may be named by the government.
To find out more or to check if you’re paying your staff the correct amount, visit
NFRN Business Property Advantage
NFRN Business Property Advantage offer a 30 minute helpline with a qualified Chartered Quantity Surveyor with additional support and guidance in all matters relating to property such as lease expiries, lease renewals, rent reviews, dilapidations and acquisition services.
Scottish Licensing Booklet
This is available to purchase for a small fee of £2.00 per booklet. Whilst the information contained relates to Scotland, the detail is transferable to the UK and ROI. Completing this workbook will help you and your staff to understand your main responsibilities under the licensing law. Once completed, the booklet also acts as a training record and can be shown to the authorities in the event of any queries. To enquire about purchasing the booklet, please contact NFRN Connect on 0800 121 6376 or email email@example.com
Tobacco Products Directive
New EU laws on how tobacco products are manufactured, produced and sold have come into force.
Known as the Tobacco Products Directive, the new legislation will see a range of tobacco products banned from sale, including packs of 10s, 19s, 18 1/2s, flavoured cigarettes (except menthol) and non-standard style packaging. New regulations covering e-cigarettes will also be included.
Although the law came into force from May 2016, there will be a transitional period until May 2017 to allow retailers to sell through old products.
Retailers who continue to sell these prohibited items after May 2017 will face fines or criminal prosecution.
For advice on how to prepare, visit our Advice on Plain Packs and Tobacco Products Directive page.
Related Member Benefits
Providing members with business, liability, home and residential landlord cover options, tailored to the needs of retailers.
NFRN Fuelwise is another money saving addition to the NFRN’s portfolio of benefits and services.
Dedicated member call centre to assist you with all queries and new business opportunities.
NFRN members’ own credit union with account and borrowing facilities.
Specialises in providing commercial deals for products and services tailor-made for independent retailers.
Exclusive membership buying group, with central invoicing system offering up to 7 week’s credit.
A free member legal helpline for telephone based legal advice available 24 hours a day.