Retail Standards

In today’s complex retail market, retailers are expected to have the core business skills, be proficient in financial intelligence, have good organisational skills and know the HR field intrinsically. All of these skills are not innate; they must be learned and developed at all levels across the business – retail experience is the result of taking corrective action while courageously learning from the mistakes we make along the way.

Every retailer following the NFRN Retail Standards path will be able to naturally discuss their experiences but also avail of the knowledge and understanding and mentoring through the NFRN Retail Standards package to help with the development of these skills and ultimately reach higher retailer excellence but more importantly maintain a profitable balance sheet.

NFRN Retail Insight Modules

Endorsed by Transport for London our Retail Insight Modules, written by retailers for retailers, are fantastic booklets designed to help ensure your continued success and profitability.  They contain a wealth of information as well as essential checklists designed to help you and your staff comply with the legislation imposed on retailers.  They work well as training documents or a simple reminder to help you maintain both a smoothly run business and a level of service your customers expect and deserve.

Customer Service

If you wish to be successful, excellent customer service needs to be at the heart of your business.

Download ‘Customer Service Module’

Download ‘Customer Service Module (Republic of Ireland)

Essential Checklists

The NFRN have developed a front to back door guide to ensuring health and safety, good retailing, customer service and security is maintained to an acceptable daily standard.

Download ‘Essential Checklists Module’

Download ‘Essential Checklists Module’ (Republic of Ireland)

 

Sales and Shrinkage

Losses through wastage and shrinkage can have a detrimental impact on your business. The guide also includes advice on store layout.

Download ‘Sales and Shrinkage Module’

Download ‘Sales and Shrinkage Module’ (Republic of Ireland)

Statutory Health and Safety Checklist Guide

This introductory preview is your starting point for managing the health and safety of your business. More extensive guides can be found on our NFRN Legal Plus site.

Download ‘Statutory Health and Safety Checklist Guide’

Download ‘Statutory Health and Safety Checklist Guide’ (Republic of Ireland)

 

Crime Video: Security Matters

 

The importance of shop security and how to tackle the main threats to your business including employee theft.

The film is in two parts: the first deals with external threats and the second with the sensitive but vitally important issue of theft from the business by staff.

NFRN Factsheets

Auto Pension Enrolment

If you have lots of questions about auto enrolment this handy factsheet will help.

Every employer with at least one member of staff now has new duties – including putting those who meet certain criteria into a workplace pension scheme and contributing towards it.

To help guide you towards your staging date the NFRN have produced a useful factsheet which should answer most of your questions and guide you through the process of enrolling your employees.

Find out what your employer duties are for automatic enrolment by downloading the factsheet below.

Download Auto Pension Enrolment Factsheet

You can select any pension provider you choose, however, you can access our Pension Provider Comparison to help you understand what some have to offer and make an informed choice.

Download Pension Provider Comparison

Bankruptcy Explained

In today’s difficult economic climate, many members have approached us to explain how bankruptcy works.

Whilst we trust that all your businesses are thriving and profitable; we hope that this factsheet is only a reading document for your knowledge and understanding:

The Factsheet covers:

  • Ways to avoid bankruptcy
  • Advantages of bankruptcy
  • Disadvantages of bankruptcy
  • Ways to go bankrupt

Download Bankruptcy Explained Factsheet

This factsheet is not applicable to members in the Republic of Ireland.

Before Entering into a Contract

The NFRN has devised a factsheet which covers important points that retailers need to be aware of before signing a contract or agreeing a verbal contract.

Download Before Entering into a Contract Factsheet

Business to Business Contracts

Running your own business means you will be entering into contracts on a regular basis.

Sometimes, for many different reasons, you may want to bring them to an end.

Download Business to Business Contracts Factsheet

Card Fraud Prevention

Download our factsheet compiled in association with Barclays on how to prevent card fraud. A handy risk assessment template is also available.

Download Card Fraud Prevention Factsheet

Download Risk Assessment for Credit Card Fraud 

Dilapidations

Dilapidations’ refers to breaches of lease covenants that relate to the condition of a property during the term of the tenancy or when the lease ends.

Download Dilapidations Factsheet

This Facesheet only applies to members in England & Wales

PayPoint

With all the confusion surrounding PayPoint’s plans to phase out its yellow terminals, the NFRN has produced a simple factsheet to breakdown the key points of their changes.

Along with outlining the changes that you need to be aware of, the factsheet also includes a checklist to help work out if PayPoint is right for your business.

The key is to fully understand the options available and the decision you are taking.

Download PayPoint Factsheet

Property Acquisition

Property is an expensive resource – it can easily turn from a business asset to a liability. The true cost of a property is never just the rent but all the other costs and risks as well as opportunities allocated to you under a contract or lease, therefore it is important to obtain professional support to ensure your key to success and a contract that is tailored to meet your needs.

Download Property Acquisition Factsheet

Psychoactive Substances Act 2016

The Psychoactive Substances Act 2016 was passed by Parliament in January 2016 to tackle the trade in psychoactive substances (often referred to as “legal highs”) in the UK. The Act will come into effect on 6 April 2016.

The guide below will help you in continuing to comply with the law under the Act.

Download Psychoactive Substances Act Guide

Rent Reviews, Lease Expiry & Lease Breaks

The issues covered here are governed by individual lease terms and can be somewhat complex hence the ‘health warning’ at the end of the factsheet.

Download Rent Review Factsheet

Retail Crime

Every retailer is aware of the dangers of retail crime and wants to do all they can to prevent it. Adopting basic, but key principles can make it easier for you and your staff to stay safe.

Download Retail Crime Risk Assessment

Download Knife Crime Factsheet

 

You can read more about Retail Crime here

Tax Credit

Whether you can get tax credits, and how much you can get, depends on your own circumstances. The NFRN has put together a rough guide to help you determine if you can be eligible for tax credits.

Download Tax Credit Factsheet

More help and advice

Food Hygiene

The food hygiene rating or inspection result given to a business reflects the standards of food hygiene found on the date of inspection or visit by the local authority. To help members comply with food hygiene law, the NFRN has produced a briefing note which can be downloaded below. A chilled food recording form is also available, as well as several checklists to make the management of your food stock easier.

Download Food Hygiene Rating Guide

Download Chilled Food Delivery Recording Form

Download Chilled And Frozen Food Delivery Records From Suppliers

Download Chilled and Frozen Food Transport Checklist

Download Open Food Recording Form (for hot food)

Download Temperature Recording Form

Download Risk Assessment on Food Handling & Good Housekeeping

 

Get your free No ID No Sale pack

Failure to display the appropriate poster could result in a fine of £1,000. To receive a No ID No Sale pack, please contact NFRN Connect on 0800 121 6376 or email connect@nfrn.org.uk and they’ll be happy to post one out to you.

Licensing Matters

Licensing Matters are the perfect partner for off-licence retailers.  They offer a free 30 minute advice service per case, can support retailers with any licence related matter and will represent retailers at hearings should the need arise.

Licensing Matters works closely with NFRN Legal and early contact with both on the inception of an issue is important.

Additional services available at cost.

Download the flyer below to find out how retailers who sell alcohol and other age restricted products can get the protection and support they need.

Download Licensing Matters flyer

National Minimum Wage & National Living Wage

From 1 April 2017 workers aged 25 and over are entitled to the National Living Wage of £7.50 per hour. The legal ‘National Living Wage’ is not the same as the real Living Wage, as set by the Living Wage Foundation which currently stands at £9.75 per hour in London and £8.45 per hour across the rest of the United Kingdom.

As of 1st April 2017, the National Minimum Wage and Living Wage hourly rates are as follows:

Age
Range
Rates from
1 April 2017
Aged 25+ £7.50
Aged 21-24 £7.05
Aged 18-20 £5.60
Aged 16-17 £4.05

The apprentice rate is £3.50 for their first year. If apprentices are aged 19+, second year pay should be in-line with the National Minimum Wage rates for their respective age group.

As an employer, you need to make sure you’re paying your staff correctly, as the Government has committed to stronger enforcement across the UK.

NFRN Business Property Advantage

NFRN Business Property Advantage offer a 30 minute helpline with a qualified Chartered Quantity Surveyor with additional support and guidance in all matters relating to property such as lease expiries, lease renewals, rent reviews, dilapidations and acquisition services.

Download Business Property Advantage flyer

Scottish Licensing Booklet
This is available to purchase for a small fee of £2.00 per booklet. Whilst the information contained relates to Scotland, the detail is transferable to the UK and ROI. Completing this workbook will help you and your staff to understand your main responsibilities under the licensing law. Once completed, the booklet also acts as a training record and can be shown to the authorities in the event of any queries. To enquire about purchasing the booklet, please contact NFRN Connect on 0800 121 6376 or email connect@nfrn.org.uk
Tobacco Products Directive

New EU laws on how tobacco products are manufactured, produced and sold have come into force.

Known as the Tobacco Products Directive, the new legislation will see a range of tobacco products banned from sale, including packs of 10s, 19s, 18 1/2s, flavoured cigarettes (except menthol) and non-standard style packaging. New regulations covering e-cigarettes will also be included.

Although the law came into force from May 2016, there will be a transitional period until May 2017 to allow retailers to sell through old products.

Retailers who continue to sell these prohibited items after May 2017 will face fines or criminal prosecution.

For advice on how to prepare, visit our Advice on Plain Packs and Tobacco Products Directive page.

Related Member Benefits

NFRN Fuelwise

NFRN Fuelwise

NFRN Fuelwise is another money saving addition to the NFRN’s portfolio of benefits and services.

NFRN Connect

NFRN Connect

Dedicated member call centre to assist you with all queries and new business opportunities.

NFRN Direct

NFRN Direct

Exclusive membership buying group, with central invoicing system offering up to 7 week’s credit.

NFRN Credit Union

NFRN Credit Union

NFRN members’ own credit union with account and borrowing facilities.