Retail Standards

In today’s complex retail market, retailers are expected to have the core business skills, be proficient in financial intelligence, have good organisational skills and know the HR field intrinsically. All of these skills are not innate; they must be learned and developed at all levels across the business – retail experience is the result of taking corrective action while courageously learning from the mistakes we make along the way.

Every retailer following the NFRN Retail Standards path will be able to naturally discuss their experiences but also avail of the knowledge and understanding and mentoring through the NFRN Retail Standards package to help with the development of these skills and ultimately reach higher retailer excellence but more importantly maintain a profitable balance sheet.

NFRN Retail Insight Modules

Endorsed by Transport for London our Retail Insight Modules, written by retailers for retailers, are fantastic booklets designed to help ensure your continued success and profitability.  They contain a wealth of information as well as essential checklists designed to help you and your staff comply with the legislation imposed on retailers.  They work well as training documents or a simple reminder to help you maintain both a smoothly run business and a level of service your customers expect and deserve.

Customer Service

If you wish to be successful, excellent customer service needs to be at the heart of your business.

Download ‘Customer Service Module’

Download ‘Customer Service Module (Republic of Ireland)

Essential Checklists

The NFRN have developed a front to back door guide to ensuring health and safety, good retailing, customer service and security is maintained to an acceptable daily standard.

Download ‘Essential Checklists Module’

Download ‘Essential Checklists Module’ (Republic of Ireland)


Sales and Shrinkage

Losses through wastage and shrinkage can have a detrimental impact on your business. The guide also includes advice on store layout.

Download ‘Sales and Shrinkage Module’

Download ‘Sales and Shrinkage Module’ (Republic of Ireland)

Statutory Health and Safety Checklist Guide

This introductory preview is your starting point for managing the health and safety of your business. More extensive guides can be found on our NFRN Legal Plus site.

Download ‘Statutory Health and Safety Checklist Guide’

Download ‘Statutory Health and Safety Checklist Guide’ (Republic of Ireland)


Crime Video: Security Matters


The importance of shop security and how to tackle the main threats to your business including employee theft.

The film is in two parts: the first deals with external threats and the second with the sensitive but vitally important issue of theft from the business by staff.

NFRN Factsheets

Auto Pension Enrolment

If you have lots of questions about auto enrolment this handy factsheet will help.

Every employer with at least one member of staff now has new duties – including putting those who meet certain criteria into a workplace pension scheme and contributing towards it.

To help guide you towards your staging date the NFRN have produced a useful factsheet which should answer most of your questions and guide you through the process of enrolling your employees.

Find out what your employer duties are for automatic enrolment by downloading the factsheet below.

Download Auto Pension Enrolment Factsheet

You can select any pension provider you choose, however, you can access our Pension Provider Comparison to help you understand what some have to offer and make an informed choice.

Download Pension Provider Comparison

Bankruptcy Explained

In today’s difficult economic climate, many members have approached us to explain how bankruptcy works.

Whilst we trust that all your businesses are thriving and profitable; we hope that this factsheet is only a reading document for your knowledge and understanding:

The Factsheet covers:

  • Ways to avoid bankruptcy
  • Advantages of bankruptcy
  • Disadvantages of bankruptcy
  • Ways to go bankrupt

Download Bankruptcy Explained Factsheet

This factsheet is not applicable to members in the Republic of Ireland.

Before Entering into a Contract

The NFRN has devised a factsheet which covers important points that retailers need to be aware of before signing a contract or agreeing a verbal contract.

Download Before Entering into a Contract Factsheet

Business to Business Contracts

Running your own business means you will be entering into contracts on a regular basis.

Sometimes, for many different reasons, you may want to bring them to an end.

Download Business to Business Contracts Factsheet

Card Fraud Prevention

Download our factsheet compiled in association with Barclays on how to prevent card fraud.

Download Card Fraud Prevention Factsheet


Dilapidations’ refers to breaches of lease covenants that relate to the condition of a property during the term of the tenancy or when the lease ends.

Download Dilapidations Factsheet

Property Acquisition

Property is an expensive resource – it can easily turn from a business asset to a liability. The true cost of a property is never just the rent but all the other costs and risks as well as opportunities allocated to you under a contract or lease, therefore it is important to obtain professional support to ensure your key to success and a contract that is tailored to meet your needs.

Download Property Acquisition Factsheet

Psychoactive Substances Act 2016

The Psychoactive Substances Act 2016 was passed by Parliament in January 2016 to tackle the trade in psychoactive substances (often referred to as “legal highs”) in the UK. The Act will come into effect on 6 April 2016.

The guide and factsheet below will help you in continuing to comply with the law under the Act.

Download Psychoactive Substances Act 2016 Guide

Download Psychoactive Substances Act 2016 Factsheet

Rent Reviews, Lease Expiry & Lease Breaks

The issues covered here are governed by individual lease terms and can be somewhat complex hence the ‘health warning’ at the end of the factsheet.

Download Rent Review Factsheet

More help and advice

Food Hygiene Rating Briefing Note

The food hygiene rating or inspection result given to a business reflects the standards of food hygiene found on the date of inspection or visit by the local authority. To help members comply with food hygiene law, the NFRN has produced a briefing note which can be downloaded below. A chilled food recording form is also available.

Download Food Hygiene Rating Briefing Note

Download Chilled Food Recording Form


Get your free No ID No Sale pack

Failure to display the appropriate poster could result in a fine of £1,000. To receive a No ID No Sale pack, please contact NFRN Connect on 0800 121 6376 or email and they’ll be happy to post one out to you.

Licensing Matters

Licensing Matters are the perfect partner for off-licence retailers.  They offer a free 30 minute advice service per case, can support retailers with any licence related matter and will represent retailers at hearings should the need arise.

Licensing Matters works closely with NFRN Legal and early contact with both on the inception of an issue is important.

Additional services available at cost.

Download the flyer below to find out how retailers who sell alcohol and other age restricted products can get the protection and support they need.

Download Licensing Matters flyer

National Minimum Wage

The new national minimum wage rates for workers across the UK who are aged 24 and under came into effect on 1 October 2016.

The national minimum wage (NMW) is a legal right which covers most young workers in the UK.

As an employer you are legally required to keep sufficient records showing you are paying your younger employees the NMW.

The following rates came into effect on 1 October 2016:

  • £6.95 – the main rate for workers aged 21 to 24
  • £5.55 – the 18-20 rate
  • £4.00 – the 16-17 rate for workers above school leaving age but under 18
  • £3.40* – the apprentice rate for apprentices under 19 or 19 or over and in the first year of their apprenticeship

*Apprentices are entitled to the minimum wage for their age if they are aged 19 or over and have completed the first year of their apprenticeship.

National Living Wage

The rise in the NMW comes after the National Living Wage came into effect on 1 April 2016, meaning employers must pay workers aged 25 and over at least £7.20 per hour.

It is a criminal offence not to pay someone the National Living Wage or National Minimum Wage, and an employer caught not paying the correct amount risk being fined and may be named by the government.

To find out more or to check if you’re paying your staff the correct amount, visit

NFRN Business Property Advantage

NFRN Business Property Advantage offer a 30 minute helpline with a qualified Chartered Quantity Surveyor with additional support and guidance in all matters relating to property such as lease expiries, lease renewals, rent reviews, dilapidations and acquisition services.

Download Business Property Advantage flyer

Scottish Licensing Booklet

This is available to purchase for a small fee of £2.00 per booklet. Whilst the information contained relates to Scotland, the detail is transferable to the UK and ROI. Completing this workbook will help you and your staff to understand your main responsibilities under the licensing law. Once completed, the booklet also acts as a training record and can be shown to the authorities in the event of any queries. To enquire about purchasing the booklet, please contact NFRN Connect on 0800 121 6376 or email

Tobacco Products Directive

New EU laws on how tobacco products are manufactured, produced and sold have come into force.

Known as the Tobacco Products Directive, the new legislation will see a range of tobacco products banned from sale, including packs of 10s, 19s, 18 1/2s, flavoured cigarettes (except menthol) and non-standard style packaging. New regulations covering e-cigarettes will also be included.

Although the law came into force from May 2016, there will be a transitional period until May 2017 to allow retailers to sell through old products.

Retailers who continue to sell these prohibited items after May 2017 will face fines or criminal prosecution.

For advice on how to prepare, visit our Advice on Plain Packs and Tobacco Products Directive page.

Related Member Benefits

The Retail Mutual

The Retail Mutual

Providing members with business, liability, home and residential landlord cover options, tailored to the needs of retailers.

NFRN Fuelwise

NFRN Fuelwise

NFRN Fuelwise is another money saving addition to the NFRN’s portfolio of benefits and services.

NFRN Connect

NFRN Connect

Dedicated member call centre to assist you with all queries and new business opportunities.

NFRN Credit Union

NFRN Credit Union

NFRN members’ own credit union with account and borrowing facilities.

NFRN Commercial

NFRN Commercial

Specialises in providing commercial deals for products and services tailor-made for independent retailers.

NFRN Direct

NFRN Direct

Exclusive membership buying group, with central invoicing system offering up to 7 week’s credit.

NFRN Legal

NFRN Legal

A free member legal helpline for telephone based legal advice available 24 hours a day.