NFRN Connect

NFRN Connect advisor

For many members NFRN Connect is the fifth emergency service. The team provide professional and friendly support, particularly on wholesaler matters.


Previously known as the NFRN Helpline, NFRN Connect is a dedicated member call centre to assist you with all queries and new business opportunities.

How to contact NFRN Connect:

  • Freephone number: 0800 121 6376 *
  • Calling from a mobile: 020 7017 8880
  • Calling from Republic of Ireland: 01 453 5822
  • Email:

Opening hours:
Monday to Friday: 7am to 5pm
Weekends & Public Holidays: 7am to 11am

*Free from UK landline phones only. Charges may apply when calling from abroad or from a mobile phone.

Alternatively, send a message via the online form below.

Send us a message

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How NFRN Connect can help you

NFRN Connect gives members immediate access to advisors for help and guidance on a range of issues including wholesaler problems and publisher complaints. By phoning the call centre members can report late deliveries, shortages or credit queries.

Information is also available on store and business development opportunities such as Newspro and Store2Door, and the team of advisors can put members in touch with commercial deals and provide help with basic legislation and health and safety questions.

If in doubt ring or email NFRN Connect on any matter and they will direct your enquiry.

Calls may be recorded and may be monitored.


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