About the NFRN: The Federation of Independent Retailers
The NFRN was founded in 1919 and is one of Europe’s largest employers’ associations with over 15,000 independent retailers in membership throughout the UK and Ireland.
Even though our roots go back to 1893, the first recorded national meeting was in Leicester, in 1919.
We exist to help the independent retailer compete more effectively in today’s highly competitive market by providing practical help and assistance, commercial support, deals and buying opportunities, training, expertise and services.
The NFRN also actively represents its members’ interests at governmental and parliamentary level, and we are the official government referral body for the sector and are a powerful voice for the independent retailer.
Membership of the NFRN consists of a variety of independent retailers, including: newsagents, convenience stores, confectioners, florists, petrol forecourts, news deliverers, off-licences, post offices, coffee shops, and card & stationery shops.
“Where’er one man can help another, thank God for such a birthright, brother.”
J. Russell Lowell
- To be the voice of the independent retailer and to be recognised by the industry and government as a key and influential retail membership organisation.
- To provide commercial support by operating as a collective trading group, delivering positive benefits to members, thus enabling them to run financially successful businesses.
- To ensure the organisation operates efficiently while providing a structure that is relevant to the needs of members in a challenging and ever-changing marketplace.
- Provide value to members through relevant advice, support benefits and legal assistance.
- Provide leadership through effective involvement and communication with members.
- Provide pastoral care to members.
- Maximise the external profile of the Federation to the benefit of the organisation and its members.
- Represent member interests and promote positive legislation and trading conditions.
- Assist, practically support and encourage members in running financial successful business.
- Provide training and development to both members and staff to meet the changing needs of the market place.
- Maintain a structure relevant to the needs of members in a changing marketplace.
- Maintain a sound financial base to meet Federation objectives.
- Grow and develop Federation Membership.
National Vice President
National Deputy Vice President
Immediate Past President
Meet our Senior Management Team
Head of Operations
Having been with the NFRN for over 20 years and Head of Operations since September 2012, Margaret’s experience in this and the training & development industries enabled her to develop a dedicated team of 30 personnel whose prime focus is helping members grow and maintain successful, thriving businesses across the UK and Ireland.
Margaret has been instrumental in the growth of many of the NFRN’s key projects such as the introduction of new benefits and services, however, her most recent success is the implementation of Retail Standards, which produced the first four in a range of Retail Insight Modules. Margaret’s friendly approach and dedication results in positive engagement with industry suppliers and retailers on a range of issues affecting today’s retail market.
Head of Public Affairs and Communications
After a career in investment banking in the City of London and heading up a successful election campaign at the 2010 general election, Adrian worked in Westminster for two of the 2010 intake of MPs. From there he moved to run a Police and Crime Commissioner campaign.
Adrian joined the NFRN in December 2012 and was promoted to head up the newly combined Public Affairs and Communications team in January 2014. He leads a team of four, focused on providing internal and external communications and campaigning on issues that impact the 15,000 NFRN members across the UK and Ireland. Adrian has an MA in International Relations from the University of Kent.
Head of News
With significant news experience gained from working in multiple retail groups and in wholesaling, Brian joined the NFRN in 2005. He is responsible for managing the two news operations managers and the NFRN Connect service, where his primary focus is to ensure that all member complaints regarding wholesaler and publisher service failures are addressed and that the news supply chain is kept abreast of members’ concerns.
Working with the news business development manager, Brian is also responsible for identifying new business opportunities for members to earn extra profit, through bespoke promotions as well as through the NFRN’s Newspro and Store2Door initiatives.
Head of Member Services
Having worked for the NFRN for 17 years, Theresa is responsible for a team of five membership services managers throughout the UK and Ireland, and the administration team based in Durham. Her role as Head of Member Services ensures that every issue relating to officials and members is dealt with in a professional manner.
Before joining the NFRN, Theresa worked for financial institutions, was a newsagent and an NFRN member and was employed by two news wholesalers, giving her the knowledge to understand both sides of the trade. In her role Theresa will ensure best practice guidelines for the team as well as ensuring that her team work alongside the officials to promote the NFRN and moving forward with the restructure within branches and districts.
Head of IT and Facilities
Having joined the NFRN in 1985, Stephen has held a number of positions within the organisation and developed a wealth of experience through working closely with national committees and senior management alike.
As Head of IT and Facilities, with overall responsibility for the IT infrastructure, database, property, cars, equipment, contracts, services and insurance etc., Stephen manages the largest budget outside of salaries and works closely with the Chief Executive to provide the technical tools and infrastructure to allow the organisation to service its members in the most efficient and cost effective manner.
Having championed the cause of independent retailers for more than 11 years as editor of the former retail trade magazine CTN, Anne spent seven years working as the Communications Manager for the Association of Newspaper and Magazine Wholesalers and a year as a PR manager for Durex before joining the NFRN in 2007.
As Communications Manager, Anne edits the Fed magazine, manages the nfrnonline website and all social media and looks after PR for the Federation.
Members benefit from a variety of business services, resources and support, including:
NFRN members’ own credit union with account and borrowing facilities.
Providing members with business, liability, home and residential landlord cover options, tailored to the needs of retailers.
NFRN Fuelwise is another money saving addition to the NFRN’s portfolio of benefits and services.
A free member legal helpline for telephone based legal advice available 24 hours a day.